1. The service
Confirmo confirms your store's orders on WhatsApp from your own number, understands customer replies, tracks deliveries and reports on your ads. Some features may be in beta or marked “soon”, and are labelled as such.
2. Your account
You're responsible for the accuracy of your account details, for keeping access secure, and for everything done from your account and your team's accounts.
3. Trial and plans
The first 30 days are free with no card. After that, sending pauses until you choose a plan; your data stays as it is.
Current prices are experimental and may change; we'll tell you before any change applies.
4. Acceptable use
Only message customers who actually ordered from you, and follow WhatsApp Business and Meta policies.
No unsolicited campaigns (spam), no illegal products, and no use of the service for any unlawful purpose.
If these rules are broken, we may pause sending or the account until the issue is resolved.
5. Your customers' data
You own your customers' data and are responsible for collecting and using it lawfully; we process it on your behalf only to provide the service. Details are in the privacy policy.
6. Services we rely on
Confirmo relies on other services such as WhatsApp (Meta) and couriers. If they stop or change their terms, Confirmo may be affected; we'll do what we can to tell you and work around it.
7. Limitation of liability
We do our best to keep the service running at all times, but we can't guarantee it will never stop. In any case our liability is limited to what you paid us in the last 3 months.
8. Cancellation
You can stop using Confirmo and ask to delete your account at any time. We may close an account for serious breaches of these terms.
9. Governing law
These terms are governed by the laws of the Arab Republic of Egypt.